Cancellations & No-Shows Policy

Occasionally, we have requests that we are unable to serve, so please cancel your unneeded rides as soon as you know you will be unable to make a scheduled trip. If you do not cancel at least one hour ahead of your pick-up time you will be considered a "no-show." Please call 440-992-4411 or toll free, 800-445-4140 to cancel. 

A no-show is defined as a trip in which the passenger is not present at the confirmed pick-up time and location when an ACTS vehicle arrives. If you have confirmed rides for a round trip (2 one-way trips) and you are a no-show, your return trip will automatically be cancelled unless you contact ACTS to reconfirm your return trip. Excessive cancellations and/or no-shows may result in a suspension of service and a fine assessed to cover the cost of the missed trip. Service will not be reinstated until fine is paid.