To meet requirements of The Americans with Disabilities Act (ADA), ACTS offers lift-equipped service on the bus routes and on door-to-door service. We also offer Braille schedules upon request. For TTY/TDD users wishing to the Ohio Relay Service call 1-800-750-0750. Drivers will provide reasonable assistance to passengers getting on and off the vehicle. For the bus routes, assistance will be provided from the curb to curb.
Wheelchairs & Mobile Difficulties
For door-to-door service, assistance is available from door to door. Passengers with wheelchairs may be assisted up and down ramps. If you do not have a ramp the driver will assist you up or down 1 step. If you have more than one step, it is your responsibility to make arrangements to be on the
ground level when the vehicle arrives. Drivers will not enter a residence. Please be sure your walkways, steps, and ramps are clear of ice, snow, and debris. When transporting wheelchairs, both passenger and chair must be secured in the vehicle with safety restraints. Persons who need more assistance than the driver can provide are permitted to bring a personal care attendant at no charge. Be sure to tell us when you schedule your ride that you will be bringing someone to assist you.