Ashtabula County Transportation System
2924 Donahoe Drive
Ashtabula, OH 44004
440.992.411 or toll free at 1.800.445.4140
"Serving the People of Ashtabula County"
Ashtabula County Transportation System operates two types of public transit
Point Deviation bus routes and door to door service.
The type of transportation available to an individual is determined by the
location of the pick-up and drop-off points. If both points are on a bus route
or in a deviation zone, the bus routes are used.
If one or both of the points are not on a bus route or in a deviation zone,
door-to-door service will be scheduled as available.
The bus routes operate on a regular schedule with stops at the scheduled
points and times, but may go off the "route" between stops to pick up
passengers in nearby areas.
Door-to-door service operates on a schedule that is determined by demand
Provides services to all areas of Ashtabula County not accessible
by the point deviation bus routes. Door-to-door service is
Monday through Friday 6:00AM to 7:00PM.
Scheduling A Ride
Trips should be prescheduled 24 to 48 hours in advance. When
you call, please be ready to tell us:
*Where you are starting from
*Where you would like to go
*When you need to arrive
*When you need to return
Seat belts must be worn at all times unless exempt by law.
Persons requesting medical exemption must have a medical
statement or certificate with them or on file with ACTS
Upon scheduling a trip with door-to-door service, you will
be given a 30-minute range time during which you can
expect to be picked up. Drivers are directed to wait no
longer than five minutes after arriving at your pickup
It is preferred that children ride accompanied by an
adult. Arrangements must be made by a
responsible adult. No child under five will be
transported alone. All infants (less than two years of age)
must be secured in a car seat. It is the responsibility
of the parent to supply the car seat and to secure the car
seat and the child in the vehicle. Newer buses are
equipped with child seats.
Occasionally, we have requests that we are unable to serve,
so please cancel your unneeded rides as soon as you know
you will be unable to make a scheduled trip. If you do not
cancel at least one hour ahead of your pick-up time
you will be considered a "no-show."
A no-show is defined as a trip in which the passenger is not
present at the confirmed pick-up time and location when an
ACTS vehicle arrives.
If you have confirmed rides for a round trip (2 one-way trips)
and you are a no-show, your return trip will automatically be
cancelled unless you contact ACTS to reconfirm your
Excessive cancellations and/or no-shows may result in a
suspension of service and a fine assessed to cover the
cost of the missed trip. Service will not be reinstated until
fine is paid.
To meet requirements of The Americans with Disabilities
Act (ADA), ACTS offers lift-equipped service on the bus
routes and on door-to-door service. We also offer
Braille schedules upon request. For TTY/TDD users
wishing to the Ohio Relay Service call:
Drivers will provide reasonable assistance to passengers
getting on and off the vehicle.
For the bus routes, assistance will be provided from the
curb to curb.
For door-to-door service, assistance is available from door
to door. Passengers with wheelchairs may be assisted
up and down ramps. If you do not have a ramp the
driver will assist you up or down one (1) step.
If you have more than one step, it is your
responsibility to make arrangements to be on the
ground level when the vehicle arrives. Drivers will not
enter a residence.
Please be sure your walkways, steps, and ramps are clear
of ice, snow, and debris.
When transporting wheelchairs, both passenger and chair
must be secured in the vehicle with safety restraints.
Persons who need more assistance than the driver can
provide are permitted to bring a personal care attendant
at no charge. Be sure to tell us when you schedule your
ride that you will be bringing someone to assist you.
In the event of an accident, illness, or injury, follow the
instructions of the driver or refer to the emergency
procedure located in the front of the vehicle.
For everyone's comfort and convenience, please observe
the following rules:
*NO smoking or chewing tobacco
*NO eating or drinking
*NO littering or defacing property
*NO profanity or boisterous conduct
*NO radios/tape/cd players unless use with ear plugs
or head phones
*NO animals with the exception of service animals
*NO fighting, verbal or physical
*NO weapons, ie: firearms, knives, or anything
that can cause bodily harm.
Passengers should not engage the driver in extended
conversation that does not pertain to the trip.
Passengers shall not have a body odor or other
personal cleanliness problem (not protected by the
Americans with Disabilities Act) which affects the
safe operation of the vehicle or the reasonable
comfort or health of other passengers.
Failure to exercise proper conduct may result in
suspension of service.
Exact fare is required. Drivers do not carry any change
Passengers will not be permitted to ride on a "pay-later"
basis. For travel in the same adjacent township (including
travel on the point-deviation routes):
$.50 Elderly or Disabled with E&D card*
$.50 Child (3-15)
Free age 2 or under
For travel in the county further than one township away
$.75 Elderly or disabled with E&D card*
$.75 Child (3-15)
Free age 2 or under
*To obtain an E&D application, ask your driver or call the
office. Fares are subject to change.
Packages requiring seating space will be changed a fare of
$.25 per package. Drivers are NOT required to assist in the
loading or unloading of any item.
Tickets & Passes
Tickets are available through the Operations Center at
425 W. 25th St., Ashtabula, Ohio or 2924 Donahoe Dr.,
If you are a regular rider, we have a convenient and
economical way to ride. Buy an ACTS pass. With
if you can ride all month for one price. The pass
may only be used by the person to whom it is
issued and must be shown upon boarding. For
purchasing information, please call the office.
Comments & Complaints
Passenger comments, complaints, and suggestions
should be made in writing within seven (7) days of
occurrence. Mail all correspondence to:
2924 Donahoe Drive
Ashtabula, Ohio 44004
The Ashtabula County Transportation System
is funded in part by the following sources:
Federal Transit Administration
Ohio Department of Transportation
Ohio Elderly & Disabled Transit Fare Assistance Program
City of Ashtabula